虚拟选如何改善患者体验和满意度:叙述性审查和展望未来
George A Gellert1, Joanna Rasławska-Socha2, Natalia Marcjasz2
1Infermedica, San Antonio, Texas, USA.
Telemedicine reports
|October 11, 2023
概括
虚拟分拣 (VT) 可以通过提前,更适当的护理和减少不必要的设施访问来改善患者的体验和满意度. 这个数字前门增强了医疗保健的参与度和个性化为患者.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 患者体验 患者体验
背景情况:
- 患者的体验和满意度是医疗保健提供的主要指标.
- 像虚拟分拣 (VT) 这样的新兴技术为改善这些指标提供了新的途径.
研究的目的:
- 审查和综合有关虚拟分拣对患者体验和满意度的影响的文献.
- 评估VT在提高医疗保健提供目标方面的潜力.
主要方法:
- 文献审查和现有证据的综合.
- 对检查患者与虚拟分拣系统互动的研究进行分析.
主要成果:
- 虚拟分组可以通过早期检测和适当的转诊来提高临床有效性.
- 静脉治疗可以减少可避免的护理,并将患者转移到更适合的门诊机构.
- 数字分组提供了个性化的参与,减少了对低急性条件的设施访问,并减轻了与医疗保健设施出勤相关的风险.
结论:
- 虚拟分组对提高患者体验和满意度具有重大承诺.
- 实施VT作为医疗保健的前门可以导致更高效,更适当和更个性化的护理服务.
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