基于AI的决策支持系统的心理评估:工具开发和预期的好处
Katharina Buschmeyer1, Sarah Hatfield1, Julie Zenner2
1Faculty of Business, Augsburg Technical University of Applied Science, Augsburg, Germany.
Frontiers in artificial intelligence
|October 11, 2023
概括
研究人员开发了基于AI的DSS (PAAI) 的心理评估,以评估以人为中心的AI决策支持系统 (DSS). 这种工具可以确保人工智能集成提高用户体验和性能,同时减轻负面影响.
科学领域:
- 人与计算机的交互
- 人工智能的人工智能
- 心理学 心理学 心理学
背景情况:
- 专业实践越来越多地使用基于人工智能的决策支持系统 (DSS).
- 以人为中心的观点对于评估AI DSS至关重要,专注于用户的心理负载和行为.
- 现有的评估方法可能无法充分解决独特的人类-人工智能交互动态.
研究的目的:
- 开发和验证以用户为中心的评估工具,用于专业环境中的基于AI的DSS.
- 评估AI DSS对用户心理负载,压力,表现,满意度和参与度的影响.
- 创建一个考虑AI DSS设计特征和工作情况因素的工具.
主要方法:
- 开发基于AI的DSS (PAAI) 的心理评估问卷.
- 通过两项独立研究对223名 (研究1) 和471名 (研究2) 参与者进行验证.
- 探索性和确认性因子分析 (EFA/CFA),融合性和标准有效性分析的应用.
主要成果:
- 在CFA中,PAAI证明了可接受到良好的匹配指数,证实了其在两项研究中的因数有效性.
- 收和标准有效性分析进一步支持了该工具的稳定性.
- PAAI有效地测量了基于AI的DSS使用的以用户为中心的方面.
结论:
- 在专业实践中,PAAI是基于AI的DSS以人为中心的评估的验证工具.
- 该工具有助于评估人工智能技术的心理负载和用户体验.
- 它支持主动识别和减轻AI DSS对用户的潜在负面影响.
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