临床辅助电话:使用数字健康记录来沟通和改善住院患者的体验和安全
Sarah Bennett-Day1, Cassia Nice2
1Antenatal and Newborn Screening Lead Midwife, Maternity Department, West Suffolk Hospital, West Suffolk NHS Foundation Trust, Bury St Edmunds.
概括
一个临床电话辅助电话可以提高住院亲人的家庭的沟通和患者安全. 该服务改善了健康信息获取和情感支持,使患者和护理人员受益.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 患者安全 患者安全
- 以家庭为中心的护理
背景情况:
- 住院患者的家人和护理人员需要有效的沟通道.
- 标准的医院访问可能是有限的,需要替代的支持方法.
- 家庭参与对医疗保健体验和患者的结果产生积极影响.
研究的目的:
- 评估为家庭成员和照顾者提供临床电话帮助线的好处.
- 评估热线在提高患者安全和沟通方面的作用.
- 探索帮助电话是如何支持情感福祉和信息需求的.
主要方法:
- 该研究讨论了临床电话帮助线作为一种沟通工具.
- 帮助电话使用现场数字医疗记录来更新患者的最新情况.
- 它促进了临床医生和家庭之间的互惠信息交换.
主要成果:
- 加强患者,亲属,社区和工作人员之间的沟通.
- 改善家庭获得全面的患者临床更新.
- 通过家庭提供的患者信息,促进以人为中心的护理.
结论:
- 临床电话热线帮助改善了患者和家人的沟通和参与.
- 它支持家庭的情感福祉,并增强患者的安全.
- 该服务优化了临床医生的时间,使得更好的直接患者护理和员工参与成为可能.
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