治愈医疗保健计划:指导领导人治愈受创伤的劳动力
Beth A Lown1, Julie Collier1, Colleen Manning2
1The Schwartz Center for Compassionate Healthcare, Somerville, Massachusetts, United States.
Healthcare management forum
|October 13, 2023
概括
治愈医疗保健计划 (HHI) 通过培养富有同情心的创伤文化来解决医疗保健工作者的倦怠问题. 这个试点项目帮助领导团队制定改善员工福利的战略.
科学领域:
- 医疗保健管理的管理
- 组织心理学 组织心理学
- 劳动力福利 劳动力福利
背景情况:
- 随着COVID-19的流行,医疗保健专业人员的倦怠和道德困境加剧了.
- 现有的劳动力福利战略揭示了系统性差距和局限性.
- 施瓦茨慈悲医疗中心发起了治愈医疗倡议 (HHI),以应对这些挑战.
研究的目的:
- 在各种医疗保健组织中试点治愈医疗保健计划 (HHI) 框架.
- 评估HHI框架对组织文化和高管团队动态的影响.
- 支持领导团队制定健康护理劳动力勃发展的战略.
主要方法:
- 实施了基于六个关键原则和八个实施领域的HHI框架.
- 一个为期一年的试点项目涉及来自六个不同的医疗保健组织的C-suite高管团队.
- 组织和执行团队调查被用来确定福利工作和知识差距.
主要成果:
- 试点调查显示,孤立的福祉努力和意识上的差距阻碍了进步.
- 该HHI试点项目为执行团队提供了一个反思和开放对话的平台,增强了信任.
- 该倡议加强了行政部门对员工福祉的承诺.
结论:
- 该HHI试点展示了一个结构化的框架的价值,以培养富有同情心和创伤知识的医疗保健文化.
- 该计划有效地支持领导者制定员工福利战略.
- 让前线工作者参与共同设计解决方案对于创造一个勃发展的医疗保健劳动力至关重要.
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