使用Roter交互系统对在线药物咨询中的沟通变化进行定量分析
Ayako Mori1, Izumi Kato1, Katsuya Narumi2
1Education Research Center for Clinical Pharmacy, Faculty of Pharmaceutical Sciences, Hokkaido University, Kita-12-jo, Nishi-6-chome, Kita-ku, Sapporo, 060-0812, Japan.
Research in social & administrative pharmacy : RSAP
|October 13, 2023
概括
与在线方法相比,面对面的药物咨询促进了更多的社会情感沟通和更高的患者满意度. 由于有限的非语言线索,在线咨询需要更多地关注患者的感受.
科学领域:
- 医学教育 医学教育
- 卫生沟通健康沟通
- 数字健康数字健康
背景情况:
- 量化分析对于有效的医学沟通教育至关重要.
- 开发在线药物咨询需要强大的评估方法.
研究的目的:
- 在药物咨询中比较面对面和在线沟通.
- 评估面对面和虚拟互动之间的患者满意度差异.
主要方法:
- 角色扮演场景与模拟患者和药学学生.
- 使用Roter互动分析系统 (RIAS) 进行对话分析.
- 通过医疗访谈满意度表 (MISS-21J) 评估患者满意度.
主要成果:
- 面对面的沟通显示出明显更多的社会情绪表达.
- 在线互动的非语言信息较少,影响了关系.
- 在面对面的环境中,沟通更具交互性.
结论:
- 面对面的咨询可能会导致更高的患者满意度和信任.
- 在线药物咨询需要刻意努力,以表达同情和理解.
- 解决缺乏非语言线索的问题是有效虚拟患者互动的关键.
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