医院提供者如何感知和体验信息传递过程? 一个定性探索性研究研究
Cristiana Fortini1, Jean-Bernard Daeppen1
1Addiction Medicine, Lausanne University Hospital CHUV, 23A rue du Bugnon, Lausanne 1011, Switzerland.
医疗保健提供者在患者信息传递方面扎,当沟通失败时,他们会经历负面情绪. 需要改进策略和培训,以提高患者的理解和结果.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 患者教育 患者教育
- 专业经验 专业经验 专业经验
背景情况:
- 有效的患者沟通对于医疗保健至关重要.
- 了解提供者在信息交付方面的经验对于改进至关重要.
研究的目的:
- 探索医疗保健专业人员如何管理患者信息传递.
- 在这个过程中了解专业人士的主观经验.
- 确定增强患者信息战略的领域.
主要方法:
- 使用半结构面试进行的定性研究.
- 来自洛桑大学医院的13名医院专业人员参加了会议.
- 探索了各种类型的信息共享和交付过程.
主要成果:
- 分享的信息包括病情,治疗和教育材料.
- 该过程涉及通知和检查患者接待,旨在为患者采取行动.
- 当过程失败时,提供者会经历负面情绪,如内和不足等.
结论:
- 目前的通知和检查策略是不理想的.
- 专业人士需要指导来改善信息传递和减少不适.
- 解决过程本身为培训计划开发提供了洞察力.
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