评估一种创新的方法,以促进从患者叙述中学习:来自门诊护理实地实验的发现
Dale Shaller1, Ingrid Nembhard2, Sasmira Matta2
1Shaller Consulting Group, Stillwater, Minnesota, USA.
Health services research
|October 16, 2023
概括
一个交互式在线报告通过促进患者叙事解释,改善了门诊工作人员的学习和行为. 这导致非临床领域的患者体验得分更好,尽管提供者倾听得分略有下降.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 医疗信息学 医疗信息学
背景情况:
- 门诊实践通常很难有效地利用患者的叙事反来提高质量.
- 提供患者反的现有方法可能无法充分支持员工的学习和行为变化.
研究的目的:
- 评估在线互动报告对员工学习,行为和患者在门诊环境中的体验的影响.
- 为了确定患者叙述的结构化解释是否增强了实践水平的改进.
主要方法:
- 一个集群准实验性研究,涉及22个门诊实践场所.
- 干预站点使用在线互动报告与培训;控制站点通过电子邮件收到叙述.
- 通过员工调查,采访和患者体验调查 (CG-CAHPS) 收集的数据.
主要成果:
- 与对照组相比,干预地点的员工学习 (29%的增长) 和行为变化 (31%的员工水平,21%的实践水平) 显著提高.
- 对于办公室工作人员互动 (3.7%) 和等待时间信息 (8.2%) 的患者体验得分有所改善.
- 提供者倾听得分显示,干预地点的边际下降率为3.3%.
结论:
- 通过交互式在线工具对患者叙述的结构化报告可以推动员工学习和行为的积极变化.
- 这种方法有效地改善了患者在护理的非临床方面的体验.
- 医疗保健组织可以利用数字反系统进行有针对性的质量改进计划.
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