一种数据驱动的模拟方法来量化小组咨询对大学咨询中心系统性能的影响
Youssef Hebaish1, Sohom Chatterjee1, James Deegear2
1Department of Industrial and Systems Engineering, Texas A&M University, College Station, Texas, USA.
Journal of American college health : J of ACH
|October 19, 2023
概括
在大学中心提供小组辅导,当资源重新分配时,患者的访问时间可以提高40%. 如果没有重新分配,小组辅导就没有显著的系统性能效益. 适当的安排是关键.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 运营研究 运营研究
背景情况:
- 大学咨询中心在管理患者需求和资源分配方面面临挑战.
- 团体咨询是提高服务能力和效率的潜在策略.
研究的目的:
- 评估在大学咨询中心实施团体辅导选项的系统级有效性.
- 为管理人员提供资源分配的定量决策工具.
主要方法:
- 用数据驱动的基于模拟的方法来建模系统性能.
- 进行了实验,以评估在各种资源重新分配场景下小组辅导的影响.
主要成果:
- 只有小组辅导,没有资源重新分配,并没有改善系统性能.
- 通过战略性资源重新分配,小组辅导选项通过减少患者访问时间,提高了高达40%的系统性能.
结论:
- 团体咨询,当得到有效的资源重新分配的支持时,可显著减少新患者的等待时间.
- 团体辅导的成功取决于提供的团体数量及其特定的安排政策,这些政策需要仔细优化.
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