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不好意思问,但是...道歉的有效性如何取决于道歉内容和性别?
Beth Polin1, Sarah P Doyle2, Sijun Kim3
1Department of Management, College of Business, Eastern Kentucky University.
The Journal of applied psychology
|October 19, 2023
概括
有效的道歉挑战了性别刻板印象. 男性的共同道歉和女性的代理道歉被认为更有效,支持预期违反理论 (EVT).
科学领域:
- 心理学 心理学 心理学
- 社会心理学 社会心理学
- 沟通研究 沟通研究
背景情况:
- 歉意的有效性受到内容和交付的影响.
- 性别刻板印象可能会影响对道歉的看法.
- 竞争理论包括角色一致性理论和预期违反理论 (EVT).
研究的目的:
- 测试与性别刻板印象一致或相反的道歉是否更有效.
- 调查反偏见道歉的有效性背后的心理机制.
主要方法:
- 进行了四项研究,包括对名人在Twitter上道歉的分析 (研究1).
- 三个实验 (研究2,3a,3b) 进一步研究了这些假设和潜在的机制.
主要成果:
- 结果支持预期违反理论 (EVT).
- 与性别刻板印象相矛盾的道歉被认为更有效.
- 男人提供共同的道歉和女人的代理道歉被评为更高.
结论:
- 对立于刻板印象的道歉提高了人们对人际关系敏感性和能力的看法.
- 研究结果为理论理解和对道歉的实际应用提供了洞察力.
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