聊天机器人在不同文化中提供情感支持和促进心理健康的潜力:混合方法研究
Hyojin Chin1, Hyeonho Song2, Gumhee Baek3
1Data Science Group, Institute for Basic Science, Daejeon, Republic of Korea.
Journal of medical Internet research
|October 20, 2023
概括
人工智能聊天机器人促进情绪表达,东方用户表现出更强烈的情绪,而西方用户讨论更敏感的话题. 用户表示他们比社交媒体更容易受到聊天机器人的攻击,这凸显了心理健康支持的潜力.
科学领域:
- 计算语言学计算语言学
- 人与计算机的互动.
- 心理健康信息学心理健康信息学
背景情况:
- 现实世界聊天机器人数据及其对负面情绪的影响存在有限的研究.
- 迫切需要分析聊天机器人用于情感表达和文化差异的使用情况.
研究的目的:
- 调查人工智能 (AI) 聊天机器人如何促进悲伤和抑郁的表达.
- 检查西方和东方用户之间表达抑郁情绪的文化差异.
主要方法:
- 分析了来自西欧和东欧国家的聊天机器人SimSimi的152,783个含有"抑郁"或"悲伤"的对话发言.
- 利用语言调查和单词计数,n-gram分析和半监督分类来识别情感表达和讨论的主题的文化差异.
主要成果:
- 与西方用户相比,东方用户对抑郁和悲伤表达了更强烈的情绪.
- 西方用户更有可能讨论敏感的话题,如心理健康,亵和死亡.
- 与社交媒体 (7.53%) 相比,用户在聊天机器人 (49.83%) 中表现出更大的悲伤和抑郁的情感脆弱性.
结论:
- 人工智能聊天机器人显示出心理健康支持的潜力,特别是对于那些努力与人类沟通情感的人来说.
- 持续的技术和政策努力至关重要,以加强聊天机器人对情感援助的互动.
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