在VHA内实施戒烟远程医疗技术:经验教训
Sara E Golden1, Stephanie Unger1, Christopher G Slatore1,2
1Veterans Affairs Portland Health Care System, Oregon.
概括
为美国退伍军人事务部 (VA) 开发交互式语音响应 (IVR) 系统可以有效地将吸烟者与戒烟资源联系起来. 本指南为VA IVR实施提供了一份路线图,分享所学到的经验教训,以帮助未来的项目.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 远程医疗远程医疗
- 医疗信息学 医疗信息学
背景情况:
- 医疗保健系统必须将吸烟患者与基于证据的戒烟资源联系起来.
- 远程医疗,特别是交互式语音响应 (IVR) 系统,是一个潜在的解决方案.
- 美国退伍军人事务部 (VA) 缺乏制定和实施IVR系统的明确路线图.
研究的目的:
- 描述VA波特兰医疗保健系统的IVR系统的开发和实施.
- 积极将使用烟草的退伍军人与戒烟资源联系起来.
- 为未来的VA IVR计划提供路线图和经验教训.
主要方法:
- 与当地部门协调,以确定必要的流程和战略.
- 为IVR供应商选择制定了建议,包括供应商和VA的关键问题.
- 利用患者参与,跟踪和长期支持 (PETALS) 倡议作为VA IVR项目的潜在起点.
主要成果:
- 成功开发并实施了一种IVR系统,以接触使用烟草的退伍军人.
- 确定了供应商选择和合同完成的关键考虑因素.
- 记录了过程时间表和IVR实施所涉及的步骤.
结论:
- IVR系统提供高效,低成本和资源节约的解决方案,用于将患者连接到医疗保健服务.
- 在VA中开发IVR系统带来了挑战和显著的学习曲线.
- 分享实施经验和经验教训可以帮助未来的VA人员采用IVR技术.
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