患者开始视频咨询的经验
Irene Muli1, Nadia Davoody2, Marina Taloyan3,4
1Participatory eHealth and Health Data Research Group, Department of Women's and Children's Health, Uppsala University, Sweden.
Studies in health technology and informatics
|October 23, 2023
概括
大多数患者发现安装视频咨询 (VC) 应用程序很容易,特别是那些对数字技术熟悉的人. 然而,预订虚拟资金证明更具挑战性,突出了在初级保健中广泛采用的潜在障碍.
科学领域:
- 数字健康数字健康
- 医疗保健信息学 医疗保健信息学
- 患者体验 患者体验
背景情况:
- 视频咨询 (VCs) 越来越多地融入医疗保健,但其成功实施和患者采用面临挑战.
- 在VC使用的初期阶段了解患者的体验对于优化采用策略至关重要.
- 初级保健环境是评估数字健康工具 (如VC) 的可用性关键领域.
研究的目的:
- 调查患者在初级保健机构安装和预订视频咨询 (VC) 的经验.
- 确定影响VC应用程序安装和预订流程的因素.
- 为改善不同患者群体采用虚拟货币提供见解.
主要方法:
- 进行了一项研究,收集患者对VC安装和预订的体验的反.
- 从患者那里收集了关于他们自我报告的数字服务和互联网使用能力和习惯的数据.
- 分析的重点是对VC流程的安装和预订阶段的感知易用性.
主要成果:
- 大多数患者发现很容易找到和安装VC应用程序.
- 具有较高数字素养和互联网使用习惯的患者报告说,安装体验更容易.
- 大约一半的受访者独立预订了他们的VC,电话或"Alltid Öppet"应用程序是常见的方法.
- 预订过程通常被认为很容易,但比安装阶段更难.
结论:
- 简单的安装过程可能有助于提高采用率,特别是在老年人中.
- 数字服务和互联网使用能力较低的患者在VC设置过程中可能需要额外的支持.
- 预订过程需要进一步关注,因为它可能会成为全面采用视频咨询的重大障碍.
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