一星级医生评级对新患者数量的影响
Adam E Block, Medha Reddy1, Ella Corkum
1New York Medical College, 1413 Old Farm Rd, Valhalla, NY 10595.
The American journal of managed care
|October 23, 2023
概括
在医生评级网站 (PRW) 上的一星评价可以在至少16周内将新患者数量减少2.3%至2.6%. 这种影响凸显了管理在线医生评论的重要性.
科学领域:
- 医疗保健管理的管理
- 数字健康数字健康
- 患者体验 患者体验
背景情况:
- 医生评级网站 (PRW) 在医疗保健领域的影响力越来越大.
- 在线评价显著影响患者的决策过程.
- 了解负面评价的影响对于医疗保健提供者来说至关重要.
研究的目的:
- 量化医生评级网站 (PRWs) 上的一星评价对新患者数量的影响.
- 分析负面在线评论对医生患者获取的纵向影响.
主要方法:
- 追溯分析了来自10个PRW的112万名新患者预约和12882名医生评论.
- 常规最小平方回归与时间序列分析,以比较一星评价前后的患者体积.
- 进行了超过16周的敏感性分析,以验证审查的影响.
主要成果:
- 只有6.7%的评论是一个星级的评级.
- 平均每半天的会议约定了6.2个新患者预约.
- 一星评价导致新患者数量下降2.3%2.6%,持续至少16周.
结论:
- 一星评价对新患者数量有可衡量的,纵向的负面影响.
- 医生应该承认在线负面评论的重大影响.
- 对负面PRW反的战略反应对于维持患者流动至关重要.
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