声音刻板印象对信任的不可抑制的影响
Ilaria Torre1,2, Laurence White3, Jeremy Goslin4
1Division of Interaction Design and Software Engineering, Chalmers University of Technology, Gothenburg, Sweden.
概括
像口音和语音节奏这样的声音线索会影响人们对互动的信任. 非区域口音和较慢的语音增加了信任,即使行为与之相矛盾,突出了语音特征在人类沟通中的力量.
科学领域:
- 心理学 心理学 心理学
- 语言学的语言学.
- 行为经济学是一种行为经济学.
背景情况:
- 在人与人之间的互动中,信任和语音沟通有着相互关系.
- 语音线索被用来信号和推断可信度,但研究很少和矛盾.
- 以前的研究依赖于明确的判断,而不是实际的与信任有关的行为.
研究的目的:
- 调查演讲者口音和口音对信任行为的影响.
- 检查声乐特征如何影响游戏理论背景中的信任.
- 为了确定语音线索是否会取代可信度的行为证据.
主要方法:
- 使用游戏理论范式,特别是投资游戏.
- 雇佣了一个模拟游戏伙伴,表现出值得信赖或不值得信赖的行为.
- 操纵扬声器的口音 (非区域标准) 和发音率 (语法).
主要成果:
- 非区域标准口音显著增加了信任行为.
- 更慢的发音率也导致了更高的信任水平.
- 尽管有矛盾的行为证据,重点对信任的积极影响仍然存在.
结论:
- 声音特征,特别是口音,在建立初始信任方面发挥着至关重要的作用.
- 基于语音线索的感知可信度可以抵御负面的行为反.
- 研究结果表明,口音可能是信任归因的一个比以前理解的更有力的因素.
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