强制性和自愿性加班对9-1-1电信员压力的影响
Seungeun Park1, Hendrika Meischke2, Sungwon Lim3,4
1WeDreamOn, Sungkyunkwan University.
Workplace health & safety
|October 24, 2023
概括
强制加班显著增加了911电信员的压力症状. 减少强制性工作时间对于改善这一重要劳动力的福祉至关重要.
科学领域:
- 职业健康 职业健康 职业健康
- 紧急服务研究 紧急服务研究
- 心理压力研究 心理压力研究
背景情况:
- 9-1-1电信员面临着独特的职业压力因素,包括间接创伤和强制加班.
- 以前的研究表明,加班对工人的幸福感有负面影响,但对电信员压力的具体影响仍未得到充分研究.
- 这项研究解决了对911电信员强制性和自愿性加班和压力之间的关系的理解差距.
研究的目的:
- 调查强制性和自愿性加班时间与自我报告的压力症状之间的联系.
- 提供基于证据的建议,以减轻9-1-1电信人员的职业压力.
主要方法:
- 利用了来自"从多任务到超任务:研究下一代9-1-1的影响"研究的二次数据.
- 使用线性混合效应回归来分析403名参与者的加班时间和压力水平之间的关系.
主要成果:
- 强制加班时间与增加的压力症状显著相关 (β = 0.30,p = .002).
- 在自愿加班时间和压力症状之间没有发现显著的关联 (β = -0.01,p = .885).
- 近一半的参与者 (47.6%) 报告了强制性加班,平均每月7.51小时.
结论:
- 减少强制加班是降低9-1-1电信人员压力水平的关键策略.
- 调查结果强调需要组织干预来管理工作量并保护紧急呼叫接收者的心理健康.
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