过渡到商业仪表板系统:社会技术观察和机遇
IEEE transactions on visualization and computer graphics
|October 25, 2023
概括
传统制造商面临的社会技术挑战采用数字工具,如微软Power BI. 针对培训和用户体验是成功数字化转型和改进生产的关键.
科学领域:
- 制造业 制造业 制造业 制造业
- 信息系统信息系统信息系统
- 人与计算机的交互
背景情况:
- 传统制造企业越来越多地采用数字和数据驱动的方法来提高生产效率.
- 视觉分析,特别是通过商业仪表板系统,是这种数字化转型的关键组成部分.
- 现有的研究主要针对技术采用挑战,仅限于社会技术方面.
研究的目的:
- 调查员工在传统制造公司采用商业仪表板系统 (微软Power BI) 时遇到的社会技术挑战.
- 确定与培训,使用,仪表板创建以及更广泛的组织向数字环境过渡有关的特定困难.
- 为公司和研究人员提出可行的建议,以促进更顺的数字化转型和改进仪表板设计.
主要方法:
- 一项采访研究与17名参与者进行了采访,这些参与者来自于一家长期存在的制造业组织内的各种角色.
- 参与者根据他们参与微软Power BI的采用过程而被选中.
- 通过采访收集定性数据,以探索用户体验和挑战.
主要成果:
- 员工报告说,在采用微软Power BI的过程中,他们遇到了重大的社会技术挑战.
- 主要困难包括培训有效性,仪表板工具的可用性以及创建有效仪表板的过程.
- 过渡到现代,数据驱动的公司文化带来了更广泛的组织和个人挑战.
结论:
- 在传统制造业中采用视觉分析工具涉及到技术实施之外的重大社会技术障碍.
- 培训计划,用户支持和仪表板设计的改进对于成功采用至关重要.
- 需要进一步的研究来重新考虑仪表板系统的设计,以适应现实世界的制造环境,并更好地支持组织变革.
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