远程咨询平台与WhatsApp咨询:评估患者和医生的态度
Gaël Abou-Ghannam1,2, Rudy Abi-Habib3, Nour Yaktine4
1Department of Obstetrics and Gynecology, Bellevue Medical Center, Mansourieh, Mount Lebanon, Lebanon.
概括
远程咨询平台和WhatsApp在黎巴嫩的医疗保健中是不可互换的. 这项研究评估了患者和医生的态度,为更安全的在线咨询提供了建议.
科学领域:
- 医疗信息学 医疗信息学
- 数字健康数字健康
- 远程医疗远程医疗
背景情况:
- 信息和通信技术的普及影响了医疗保健的提供.
- 远程咨询平台在黎巴嫩等新兴经济体中为医疗保健的进步提供了潜力.
- 观察到,在黎巴嫩,远程咨询的采用有限,人们更喜欢像WhatsApp这样的非医疗平台.
研究的目的:
- 评估患者和医生对远程咨询平台的态度,与在黎巴嫩进行咨询的WhatsApp相比.
- 为了比较用户体验和对不同在线咨询模式的满意度.
- 确定影响黎巴嫩采用和使用数字健康工具的因素.
主要方法:
- 采用混合方法方法,将定量和定性数据收集结合起来.
- 量化数据涉及自主开发的问卷,对1467名患者进行了管理.
- 通过对14名在黎巴嫩执业的医生进行半结构面试,收集了定性数据.
主要成果:
- 远程咨询平台和WhatsApp对于医疗保健咨询是不可互换的.
- 在患者和医生的经验,感知和满意度之间存在显著的差异.
- 对用户态度的分析突出了数字健康实施改善的关键领域.
结论:
- 远程咨询平台和WhatsApp在黎巴嫩医疗保健领域发挥着不同的作用.
- 为个人和政府提供建议,以加强在线咨询的安全,控制和道德.
- 促进对数字健康工具的负责任使用对于推进医疗保健服务至关重要.
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