在一个由九个精神病医院组成的集团中开发和实施质量指标
Isabell Lehmann1, Jürgen Zielasek2, Tilman Blumenröder1
1LVR-Institute for Education and Research, LVR-Institute for Health Services Research, Cologne, Germany.
LVR医院集团在九家精神病医院开发和实施了质量指标 (QI),以提高心理健康保健质量测量和保证. 这一举措促进了设施内部和设施之间以质量为重点的对话.
科学领域:
- 医疗保健管理的管理
- 提高质量 提高质量
- 精神病学服务 精神病学服务
背景情况:
- 质量指标 (QI) 对于德国精神卫生保健的透明度和基准分析至关重要.
- 高标准对于开发和应用QI至关重要.
- LVR医院集团试图系统地实施QI.
研究的目的:
- 描述在一组精神病医院中开发和实施一套全面的QI.
- 建立质量测量,质量保证和内部比较的框架.
- 在LVR医院集团内培养以质量为导向的文化.
主要方法:
- 从2015年到2019年,采用了一种多学科,科学辅助的过程.
- 开发和实施了一套完整的24个QI (结构,过程,结果) 和一个患者满意度调查问卷.
- 策略包括文档手册,员工培训和定期沟通.
主要成果:
- 到2019年,完整的LVR-QI套件已经实施.
- 实施策略旨在确保高质量的文档和临床医生接受.
- 该QI促进了参与医院内部和之间的以质量为导向的对话.
结论:
- 系统地开发和实施QI在精神病医院团体中是可行的和有益的.
- 有效的传播策略是成功采用和影响QI的关键.
- 实施QI可以带来更好的质量测量,保证和医院间合作.
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