驱散云层,看到太阳:影响因素和用户保留意图形成的多个路径
Hongjin Zhang1, Longying Hu1, Yeom Kim2
1School of Economics and Management, Harbin Institute of Technology, Harbin 150001, China.
Behavioral sciences (Basel, Switzerland)
|October 27, 2023
概括
互联网公司可以通过专注于体验质量和品牌信任,而不仅仅是品牌依恋,来提高用户保留率. 提高用户的感知和认知是实现可持续增长和减少流失的关键.
科学领域:
- 商业和管理的管理和管理.
- 消费者行为 消费者行为
- 信息系统信息系统信息系统
背景情况:
- 互联网企业面临着不断上升的用户获取成本和大量的用户流动.
- 实现用户保留需要多因素的协同作用,重点是降低成本,提高效率和可持续发展.
研究的目的:
- 探索体验质量,品牌信任和品牌依恋对用户保留意向的影响机制.
- 确定配置路径,以实现互联网公司的高用户保留意图.
主要方法:
- 分析了来自小米生态链系列产品的46695条用户评论.
- 使用案例研究和定性比较分析.
主要成果:
- 仅仅是品牌依恋是不够的高用户保留;用户的感知,认知和品牌信任是必要的.
- 经验质量对品牌信任,依恋和保留意图产生积极影响.
- 五种不同的配置路径导致高用户保留率,体验驱动路径的质量是最突出的.
结论:
- 提高用户感知和认知对于高用户保留意图至关重要.
- 在某些配置路径中,用户的感知和认知可以代替品牌信任和依恋.
- 结果提供了理论和实践的见解,以实现在数字经济中的高用户保留率.
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