开发一种沟通工具,以帮助家长与医疗保健专业人员之间以家长为中心的沟通:质量改进项目
Luise V Marino1, Nicole Collaḉo2, Sophie Coyne3
1Paediatric Intensive Care, Southampton Children's Hospital, University Southampton Hospital NHS Foundation Trust, Southampton SO16 6YD, UK.
Healthcare (Basel, Switzerland)
|October 28, 2023
概括
这项研究开发了克洛伊的卡片,这是一个沟通工具,以改善父母和医疗保健专业人员的互动. 该卡可以帮助父母分享担忧,并支持医院的以患者为中心的护理.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 以患者为中心的护理
- 医疗保健中的设计思维
背景情况:
- 在医疗保健环境中,有效的沟通至关重要.
- 家长和医疗保健专业人员 (HCP) 之间的沟通不良可能会对护理产生负面影响.
- 需要工具来促进以患者为中心的沟通,并赋予父母权力.
研究的目的:
- 开发和评估一种沟通工具,克洛伊的卡片,以改善家长-HCP沟通.
- 通过提供一种分享有关孩子护理的重要信息的手段,赋予父母权力.
- 作为医疗保健人员在入院时收集关键的以家庭为中心的信息的提示.
主要方法:
- 使用设计思维过程,包括同情,定义,构想,原型和测试.
- 与家长和医疗保健工作者进行了半结构化采访,以了解沟通经验和感知.
- 克洛伊的卡片是代设计和试点测试在临床环境.
主要成果:
- 物理克洛伊的卡片,以表情符号和担忧的空间为特色,被发现是可以接受的和可行的父母.
- 父母表示,他们觉得没有被听到,这表明卡片可以促进信息共享.
- 一些医疗保健工作者表示担心一种工具可能会破坏他们的临床技能,尽管这一概念通常是可以接受的.
结论:
- 克洛伊的卡片显示了增强家长-医疗保健专家沟通和支持以患者为中心的护理的潜力.
- 需要进一步的研究来完善该工具,确定目标父组,并优化HCP过程.
- 未来的代可能会受益于数字集成,多语言支持,以及为家长提供扩展信息.
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