使用SERVQUAL测量患者的期望和实现:印度旁遮普邦瘤服务的审查
Paramveer Singh1, Amarjit S Sidhu1
1University Business School, Guru Nanak Dev University, Amritsar, India.
Asian Pacific journal of cancer prevention : APJCP
|October 29, 2023
概括
印度旁遮普邦的癌症患者报告说,他们对医疗保健的期望和实际获得的服务之间存在很大的差距,这种差距在COVID-19大流行期间扩大. 确定了影响患者满意度的六个关键因素.
科学领域:
- 在瘤学瘤学.
- 医疗保健管理的管理
- 患者体验研究 研究研究
背景情况:
- 患者的期望和满意度在医疗保健提供中至关重要,特别是在接受癌症治疗的人群中.
- 关于印度旁遮普邦癌症患者满意度的研究有限.
- 了解这一差距对于改善癌症患者的医疗保健服务至关重要.
结论:
- 这些发现突显了旁遮普州医疗保健提供者迫切需要解决患者期望和服务交付之间的差距.
- 鉴定的因素可以指导癌症医院制定以患者为中心的政策.
- 这项研究为决策者提供了宝贵的见解,以评估和改善癌症患者的医疗保健管理.
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