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机器人在你家门口:接受近期的技术,用于自动化包裹配送
Maher Said1, Spencer Aeschliman2, Amanda Stathopoulos3
1Department of Civil and Environmental Engineering, Northwestern University, A308 Technological Institute, 2145 Sheridan Road, Evanston, IL, 60208, USA. MaherSaid@u.northwestern.edu.
Scientific reports
|October 30, 2023
概括
客户对包括机器人和无人机在内的自动化交付的接受程度,在很大程度上取决于运输价格和交付时间. 老年人和那些关心包裹处理的人表现出更少的偏好,而受过教育的,技术熟练的人更容易接受.
科学领域:
- 物流和供应链管理的物流和供应链管理.
- 人与计算机的交互
- 消费者行为 消费者行为
背景情况:
- 物流行业面临着越来越多的最后一英里交付挑战.
- 机器人,无人机和自动驾驶汽车是新兴的解决方案.
- 了解公众的接受对于采用这些技术至关重要.
研究的目的:
- 评估美国客户对自动化包裹配送创新的偏好.
- 探索不同自动化交付模式之间的替代效应.
- 确定影响自主交付接受的因素.
主要方法:
- 使用了集成嵌套选择和相关潜变量 (INCLV) 模型.
- 对美国受访者进行了调查,以了解他们的偏好.
- 分析了基于人口统计和态度因素的客户接受度.
主要成果:
- 货物价格和交货时间对自动交货的接受有重大影响.
- 老年人和那些担心包裹处理的人表现出较低的接受度.
- 高等教育水平和技术亲和力与更大的接受度相关.
结论:
- 物流公司必须将自动化策略与客户对价格和速度的偏好保持一致.
- 有针对性的营销和关于包裹处理的明确沟通可以增加采用率.
- 解决问题和强调好处是成功实施自动化交付的关键.
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