了解混合情绪在有组织的帮助通过情感学理解混合情绪
Alexa Hepburn1, Jonathan Potter1
1School of Communication and Information, Rutgers, The State University of New Jersey, New Brunswick, NJ, United States.
Frontiers in psychology
|October 30, 2023
概括
情绪学提供了一种新的方法,可以在实时交互中研究混合情绪. 这种方法揭示了笑声和哭声等看似矛盾的表达方式如何在有组织的帮助环境中实现实际的沟通目标.
科学领域:
- 社会科学 社会科学 社会科学
- 心理学 心理学 心理学
- 语言学的语言学.
背景情况:
- 情感学提供了一种新的方法来研究自然环境中的情感.
- 当代关于"混合情绪"的研究面临着理论和方法方面的挑战.
研究的目的:
- 探索情感学作为研究情感的创造性替代品.
- 分析儿童保护热线互动中"混合情绪"的显示和管理.
主要方法:
- 使用对话分析和话语心理学.
- 分析了儿童保护热线电话的录音记录,其中包括笑声和哭声.
- 专注于互动者的实时显示视角.
主要成果:
- 哭泣信号报告的麻烦的严重程度,而笑声管理问题,如建议的抵抗.
- "混合情绪"显示是公开的和务实的,服务于不同的交互目标.
- 竞争的实用努力在互动中得到了复杂的协调.
结论:
- "混合情绪"的概念比观察协调的务实努力来说不那么清楚.
- 传统的情绪测量工具可能无法捕捉到这些复杂的互动实践.
- 情感学为情感研究提供了更准确,更详细的方法.
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