探索护士在应用AIDET框架以提高急诊室沟通技能的经验:一个定性研究
Werapol Panchuay1, Thassanee Soontorn2, Praneed Songwathana3
1Emergency Department, Vachira Phuket Hospital, Thailand.
Belitung nursing journal
|October 30, 2023
概括
泰国急诊护士有效地使用AIDET (承认,介绍,持续时间,解释,谢谢) 框架来改善患者的沟通和满意度. 这种沟通策略提高了护理质量,并满足了患者的需求.
科学领域:
- 护理 护理 护理
- 医疗保健通讯 医疗保健通讯
- 患者的满意度 患者的满意度
背景情况:
- 有效的沟通对于紧急服务部门的服务标准和患者满意度至关重要.
- AIDET (承认,介绍,持续时间,解释,谢谢) 框架增强了医疗保健专业人员,患者和家庭之间的沟通.
研究的目的:
- 探索泰国护士在急诊室沟通中应用AIDET框架的经验.
- 了解AIDET如何影响在紧急情况下的护士-病人和护士-家庭互动.
主要方法:
- 定性描述性研究设计. 定性描述性研究设计.
- 半结构面试与泰国地区医院的15名急诊护士.
- 采访数据的内容分析.
主要成果:
- 护士表现出能够遵循AIDET框架的能力.
- 护士们认识到AIDET在促进积极沟通方面的价值.
- AIDET框架有助于为成功的护士与患者沟通奠定基础.
结论:
- AIDET框架提高了护士,医疗保健专业人员和患者的沟通技巧.
- 培训,指导,融入政策和持续教育对于成功实施AIDET至关重要.
- 使用AIDET有助于改善护理质量,并更好地与患者和家庭需求保持一致.
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