患者对伊朗护理服务的满意度:系统性审查和元分析
Seyed Javad Hosseini1, Tahereh Sadeghi2, Abbas Heydari2
1Department of Pediatric Nursing.
Annals of medicine and surgery (2012)
|November 2, 2023
概括
伊朗医院对护理服务的总体患者满意度为83%,其中38%报告完全满意. 需要进一步的研究来确定影响患者对护理服务满意度的因素.
科学领域:
- 医疗保健管理的管理
- 护理研究 护理研究
- 患者体验 患者体验
背景情况:
- 患者满意度 (PS) 是医院服务质量的关键指标.
- 了解PS与护理护理对于改善伊朗医疗保健结果至关重要.
研究的目的:
- 为了确定患者对伊朗医院护理服务的整体满意度.
- 量化完全,部分和对护理不满的比例.
主要方法:
- 在国际和波斯数据库中进行了系统的文献审查.
- 关键词包括"患者满意度"",满意度"",护理"和"护士".
- 使用乔安娜·布里格斯研究所 (JBI) 尺度评估偏差风险;使用Stata分析数据.
主要成果:
- 患者对护理的整体满意度为0.83 (95% CI:0.79-0.86).
- 这些比例是:完全满意度0.38 (95% CI:0.23-0.53),部分满意度0.45 (95% CI:0.34-0.55),以及不满意度0.17 (95% CI:0.12-0.21).
- 这表明,五分之四的患者经历了一定程度的满意度.
结论:
- 伊朗医院的大多数患者对护理服务表示满意.
- 在38%的患者中,观察到完全满意度.
- 未来的研究应该专注于识别提高患者对护理服务满意度的因素.
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