在网上同行支持平台上表达情感和同情心
Ori Weisberg1, Shiri Daniels2, Eran Bar-Kalifa1
1Department of Psychology, Ben-Gurion University of the Negev.
Journal of counseling psychology
|November 2, 2023
概括
在线心理健康支持中的同情心是关键. 虽然同情的关注会增加积极的情绪,但认知同情可以增加消极的情绪,突出了同行群体中支持者反应的细微作用.
科学领域:
- 心理学 心理学 心理学
- 在线心理健康支持在线心理健康支持
- 人与计算机的交互
背景情况:
- 在线同行团体提供可访问的心理健康支持,但他们的有效性仍在争论中.
- 了解支持者同情的作用对于优化这些平台至关重要.
- 寻求者的情绪可能会影响支持者的同情心,从而产生动态的互动.
研究的目的:
- 研究不同类型的支持者同情 (同情关注,个人痛苦,探索,解释) 如何调节在线心理健康支持寻求者的痛苦.
- 探索寻求者的情感表达和支持者的同情反应之间的相互关系.
- 分析支持者角色 (同行与主持人) 如何影响这些动态.
主要方法:
- 分析了来自"情绪急救 (ERAN) "在线同行支持平台的7,646个帖子.
- 支持者同情 (同情的关注,个人痛苦,探索,解释) 和寻求者的情绪表达 (软负面,硬负面,积极) 的编码.
- 应用累积混合模型来检查同情心和情绪调节之间的预测关系.
主要成果:
- 感同情的关注积极预测了寻求者的积极情绪.
- 认知同情 (探索,解释) 预测寻求者的负面情绪增加.
- 寻求者的柔软的负面和积极的情绪引起了更大的支持者同情,尽管积极的情绪减少了支持者的认知同情.
- 支持者角色 (同行与主持人) 影响了观察到的模式.
结论:
- 共感是在线心理健康支持平台有效性的关键因素.
- 显示的同理心类型显著影响寻求者的情感结果,同理心的关注是有益的,而认知同理心可能是有害的.
- 了解寻求者的情绪和支持者的同情心之间的相互作用对于设计更有效的在线同行支持干预至关重要.
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