利用行为科学和人工智能来支持工作场所的心理健康:试点研究
Ashley B West1,2, Yuzhen Valerie Guo1, Amy Bucher1,2
1Lirio, LLC, Knoxville, TN, United States.
Frontiers in psychiatry
|November 6, 2023
概括
行为科学电子邮件活动显著提高了员工对雇主赞助的心理健康资源的参与度. 这项试点研究表明,与传统方法相比,员工援助计划 (EAP) 的利用率有所提高.
科学领域:
- 职业健康 职业健康 职业健康
- 行为科学 行为科学
- 数字健康干预措施 数字健康干预措施
背景情况:
- 员工援助计划 (EAP) 是有价值的心理健康资源,但员工的利用率往往很低.
- 雇主正在积极寻求有效的策略,以改善获得和参与心理健康支持服务的机会.
研究的目的:
- 设计和试点基于行为科学的电子邮件活动,以提高员工对EAP资源的参与度,以应对压力管理和心理健康.
- 评估行为强化学习 (BRL) 代理在传递有针对性的EAP参与信息方面的有效性.
主要方法:
- 一项试点研究涉及美国东南部一家大型房屋建筑商773名员工,持续了一年.
- 参与者收到了一种行为科学信息的电子邮件 (治疗) 或一种通用电子邮件 (控制),提示他们使用EAP.
- 干预使用了多步骤的设计方法,结合了基于证据的行为策略.
主要成果:
- 电子邮件活动实现了80%的高开放率.
- 总共有170名员工 (22%) 访问了EAP网站,其中159名在治疗组和14名在控制组.
- 这与每年5%的基准EAP利用率相比,相当于大幅增加.
结论:
- 通过人工智能支持的电子邮件活动传递的行为科学原则,可以大大提高员工对EAP的参与度.
- 这种方法提供了一个有希望的策略,以增加在工作场所采用心理健康和压力管理资源.
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