创建包容文化的个人行动:与医疗同事进行艰难的对话
Melanie S Sulistio1, Christine L Chen2, Ijeoma Eleazu1
1Division of Cardiology, Department of Internal Medicine, University of Texas Southwestern Medical Center, Dallas, Texas (M.S.S., I.E., S.G.).
医疗团队经常面临微型攻击,需要进行艰难的对话以促进包容性. 这本指南帮助专业人士导航这些关键的提供者与提供者的互动,以实现更健康的工作文化和改善患者护理.
科学领域:
- 医疗教育 医学教育
- 医疗保健管理的管理
- 团队动力学 团队动力学
背景情况:
- 微型攻击在医疗团队中很常见,即使是善意的.
- 这些事件对工作场所文化和患者护理产生了负面影响.
- 对于解决供应商对供应商的微型攻击存在有限的指导.
研究的目的:
- 为医疗专业人员提供管理困难对话的指南.
- 促进个人责任,促进包容性和安全的医疗环境.
- 解决有关供应商与供应商互动的文献上的差距.
主要方法:
- 这篇文章概述了准备和应对微型攻击的关键考虑.
- 它讨论了对话发起者,观察者和接收者的角色.
- 重点放在有意的准备和模块化的反应上.
主要成果:
- 熟练导航这些互动对于患者护理和工作场所文化至关重要.
- 解决微型攻击问题可以恢复包容性和健康的工作环境.
- 准备和富有同情心的沟通对于成功的对话至关重要.
结论:
- 医疗专业人员可以通过与同事进行艰难的对话来促进人类.
- 谦卑和同情心对于驾这些具有挑战性的互动至关重要.
- 改善提供者与提供者之间的沟通可以提高团队动态和患者的结果.
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