用四项测量患者满意度:客户满意度调查问卷4在门诊患者群体中的有效性
Henrik Pedersen1,2, Tatiana Skliarova3, C Clifford Attkisson4,5
1Division of Psychiatry, Nidaros Community Mental Health Centre, St. Olavs University Hospital, Trondheim, Norway. Henrik.Pedersen@ntnu.no.
客户满意度问卷-4 (CSQ-4) 是衡量患者对心理健康服务满意度的有效和可靠工具. 这个简短的问卷适用于常规门诊护理,提供高的内部可靠性和良好的构造有效性.
科学领域:
- 精神病学是一个精神病学.
- 医疗保健服务研究 医疗服务研究
- 心理测量 心理测量 心理测量
背景情况:
- 患者满意度对于评估心理健康服务质量至关重要.
- 需要简短的,经过验证的问卷,以防止受访者疲劳,并确保易于实施.
- 现有的患者满意度指标往往没有得到验证,这阻碍了研究比较.
研究的目的:
- 检查客户满意度问卷-4 (CSQ-4) 的构造有效性和内部可靠性.
- 评估CSQ-4适用于挪威门诊精神卫生机构的适用性.
- 评估拟议的分类界限来对不满意患者进行分类.
主要方法:
- 主要组件分析,以评估因素结构.
- 相关性分析用于测试预测的关系.
- 对于内部可靠性的Cronbach的alpha计算.
主要成果:
- CSQ-4显示出一个清晰的单维结构,解释了80%的差异.
- 观察到非常高的内部可靠性 (克朗巴赫的α=0.92).
- 患者满意度与症状改善正相关,与功能障碍负相关,表明良好构造有效性.
结论:
- CSQ-4是第一个在精神病患者群体中验证的患者满意度指标.
- 它显示出良好的结构有效性和内部可靠性.
- CSQ-4是常规门诊心理健康护理评估的合适短期措施.
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