患者信任对服务质量与患者满意度之间的关系的调解效应

Mais Al-Hilou1, Taghrid Suifan1

  • 1The University of Jordan, Amman, Jordan.

概括

服务质量显著影响患者的满意度和信任. 患者的信任部分调解了这种关系,强调了它在约旦安曼医疗保健机构中的重要性.

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