消费者认知对购买意向的影响:来自跨境电子商务平台的证据
Chenggang Wang1,2,3, Tiansen Liu1, Yue Zhu2
1School of Economics and Management, Harbin Engineering University, Harbin 150001, China.
Heliyon
|November 9, 2023
概括
当消费者认为价值更高,风险更低时,他们更有可能从跨境电子商务网站购买. 信任和态度显著调解这些购买决策,影响在线购物行为.
科学领域:
- 电子商务是电子商务.
- 消费者行为 消费者行为
- 国际商业 国际商业 国际商业
背景情况:
- 由于互联网技术和全球物流的进步,跨境电子商务正在迅速扩大.
- 消费者在这些平台上的购买意图受到产品品种,定价和交货速度的影响.
- 消费者的感知,信任和态度是影响在线购物行为的关键因素.
研究的目的:
- 调查影响跨境电子商务中消费者购买意向的因素.
- 分析消费者信任和消费者态度在这种关系中的调解作用.
- 为电子商务经理提供理论和实践见解.
主要方法:
- 使用结构方程建模来分析变量之间的关系.
- 使用中介效应分析来确定信任和态度的调解作用.
- 研究了五个关键组成部分:消费者认知,信任,态度和购买意图.
主要成果:
- 感知价值的增加和主观的展示意图会对购买意图产生积极的影响.
- 较高的购物感知风险与购买意图有负相关性.
- 消费者信心和态度显著调解其他因素对购买意向的影响.
结论:
- 提高感知价值和降低感知风险是跨境电子商务平台的关键战略.
- 建立消费者信任和培养积极态度对于推动购买意向至关重要.
- 该研究为电子商务企业提供了基本的理论框架和实际建议.
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