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为家庭医生开发审计和反仪表板:以用户为中心的设计流程
Jennifer Shuldiner1, Tara Kiran2,3,4,5, Payal Agarwal1,2
1Women's College Hospital, Toronto, ON, Canada.
JMIR human factors
|November 9, 2023
概括
审计和反 (A&F) 仪表板通过结合医生的投入来提高质量. 以用户为中心的设计确保A&F工具满足医生需求,解决数据怀疑和燃烧问题,以提高有效的质量.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 医疗信息学 医疗信息学
- 以用户为中心的设计
背景情况:
- 审计和反 (A&F) 是质量改善的共同策略.
- 有效的A&F实施需要基于证据的实践和最终用户的投入.
研究的目的:
- 使用A&F理论和以用户为中心的设计开发一个基于Web的初级保健A&F仪表板.
- 描述设计过程及其对仪表板开发的影响.
主要方法:
- 一个三阶段的设计过程:原型开发,与医生进行人格创作研讨会,以及以用户为中心的采访.
- 利用了A&F的最佳实践和代表医生原型的人物 (怀疑博士,丧的医生,渴望实施者).
主要成果:
- 医生希望同行进行比较,但如果已经超过平均水平,则缺乏改善的动力.
- 医生的高燃烧率降低了根据A&F数据采取行动的动机.
- 希望的功能包括EMR集成和更准确,最新的数据.
结论:
- 用户采访对于将A&F最佳实践量身定制为医生的需求至关重要.
- A&F仪表板必须解决数据怀疑,促进可操作性,并支持医生提高质量的能力.
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