基于推拉挂模型的ERP系统用户切换意向的研究:专注于信息质量对用户的重要作用
1HJ Institute of Technology and Management, Bucheon-si, Gyeonggi-do, Republic of Korea.
PloS one
|November 9, 2023
概括
了解企业资源规划 (ERP) 用户切换需要检查系统质量,信息质量和管理支持. 用户满意度对转换意图产生负面影响,而替代性吸引力则对其产生重大影响.
科学领域:
- 信息系统信息系统信息系统
- 企业管理 企业管理
- 组织行为 组织行为
背景情况:
- 企业资源规划 (ERP) 系统对于现代企业至关重要.
- 有各种各样的ERP系统可用,为管理提供了许多选择.
- 了解用户行为是管理ERP系统保留的关键.
研究的目的:
- 确定影响ERP用户转换系统意图的关键因素.
- 开发一个模型,解释转换意图的形成机制.
- 为组织和ERP供应商提供有关用户保留的可操作见解.
主要方法:
- 适应推拉泊的范式为一个概念模型.
- 使用结构方程建模 (SEM).
- 收集了236名ERP用户的数据.
主要成果:
- 系统质量,信息质量和最高管理层的支持通过用户满意度显著影响切换意图.
- 发现用户满意度对切换意向有负面影响.
- 替代性吸引力成为转换意向的一个重要决定因素.
结论:
- 组织必须专注于系统质量,信息质量和管理支持,以提高用户满意度并减少切换.
- 高用户满意度是保留ERP用户的关键因素.
- 在制定保留策略时,ERP供应商和组织需要考虑替代品的吸引力.
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