员工援助计划的演变,以最好地支持医疗保健组织
Gregory P Couser1, Jody L Nation, Dennis P Apker
1Mayo Clinic, Rochester, Minnesota.
概括
员工援助计划 (EAP) 显著改善了员工的福祉,辅导服务减少了压力和焦虑. 此外,EAP还增强了领导力的信心,并提供了有价值的应对倦怠的策略.
科学领域:
- 职业健康 职业健康 职业健康
- 组织心理学 组织心理学
- 医疗保健管理的管理
背景情况:
- 自20世纪70年代以来,员工援助计划 (EAP) 已经发展起来,通常在他们的核心咨询功能之外推销各种服务.
- 该研究解决了需要了解EAP的影响,特别是他们的咨询组成部分,在医疗机构.
研究的目的:
- 检查特定医疗机构的EAP (梅奥诊所) 的结果.
- 将这些结果与现有文献进行比较.
- 为医疗保健机构的员工提供优化EAP支持的见解.
主要方法:
- 匿名调查分发给个人咨询和组织咨询服务的用户.
- 数据收集的重点是用户满意度,症状减少和技能发展.
- 对个人和组织咨询服务都采用了主题分析.
主要成果:
- 个人咨询用户报告高满意度,90%降低了压力和92%降低了焦虑.
- 组织咨询用户获得了信心和切实的指导,赞赏内部EAP顾问对工作文化的理解.
- 86%的燃烧员工获得了管理症状的策略,95%开发了新的技能.
结论:
- 无论EAP的模式如何 (内部,外部,混合),都需要与人力资源部门合作,才能有效地支持员工.
- 一个理想的EAP应该提供定制的举措,并专注于核心咨询和支持.
- 医疗机构应优先考虑针对其特定需求的EAP服务,以最好地支持员工的心理健康.
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