了解需要和期望,以开始有效的实践社区
Sanne H Elbrink1, Shandell L Elmer2, Richard H Osborne2
1Centre for Global Health and Equity, School of Health Sciences, Swinburne University of Technology, John Street, Hawthorn, Victoria, 3122, Australia. sanneelbrink@gmail.com.
有效的实践社区 (CoP) 需要进行需求评估,以设定现实的期望. 这项研究开发了一种工具,以确保COP通过了解成员需求和指导促进者来实现其承诺.
科学领域:
- 公共卫生 公共卫生
- 知识管理知识管理
- 组织学习 组织学习
背景情况:
- 卫生机构的实践社区 (CP) 往往无法满足人们的期望.
- 不有效的合作社有可能浪费组织资源和会员时间.
- 需求评估对于建立有效的合作伙伴关系和管理期望至关重要.
研究的目的:
- 提出和验证一个需要评估工具,以启动实践社区.
- 分析加入以健康为重点的合作伙伴的个人需求和期望.
- 开发一个分析工具,以提高未来的合作伙伴关系的有效性.
主要方法:
- 进行了初始需求评估,在五个健康合作伙伴中心 (健康素养,心理健康素养,创伤信息化护理) 进行了246名受访者.
- 分析了质量数据,并补充了描述性统计数据.
- 利用结果创建了用于合作伙伴发展的分析工具.
主要成果:
- 最初的成员期望集中在获取知识和建立网络上; 长期期望转向行动和改善健康结果.
- 成员希望具备特定的知识共享和实践辅导员支持,更喜欢同步互动.
- 受访者最初优先考虑个人利益,表现出有限的立即意图为他人学习做出贡献,经常采用等待和观察的方法.
结论:
- 初始需求评估使会员能够表达他们的需求和期望.
- 需求评估直接影响COP的方向和结构.
- 这一过程支持促进者管理期望,并增强会员参与度.
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