利用用户偏好设计AGILE (加速获取基于性别的暴力信息和服务,利用技术增强) 聊天机器人
Anne Ngũnjiri1, Peter Memiah2, Robert Kimathi1
1LVCT Health Kenya, Nairobi P.O. Box 19835-00202, Kenya.
International journal of environmental research and public health
|November 10, 2023
概括
肯尼亚开发了一个以人为中心的聊天机器人,以解决弱势群体的基于性别的暴力 (GBV). 用户的见解指导了它的设计,旨在改善受GBV影响者获得准确信息和支持服务的机会.
科学领域:
- 数字健康数字健康
- 人工智能的人工智能
- 公共卫生 公共卫生
背景情况:
- 人工智能的技术进步增加了虚拟助理的使用.
- 以人为中心的方法对于评估人工智能工具的可接受性和有效性至关重要.
- 基于性别的暴力 (GBV) 仍然是一个重大问题,特别是在弱势群体中.
研究的目的:
- 在肯尼亚设计和开发AGILE聊天机器人,专注于针对弱势群体的基于性别的暴力 (GBV).
- 整合以用户为中心的功能,以提高聊天机器人的可接受性和有效性.
- 为受GBV影响的个人提供准确可靠的信息和支持.
主要方法:
- 使用焦点小组讨论 (FGD) 进行的探索性定性研究,与来自弱势群体的150名参与者进行了讨论.
- 调查评估了参与者的知识和与智能对话助手的先前互动.
- 专题分析和基础理论用于数据分析,以告知以用户为中心的聊天机器人开发.
主要成果:
- 14个突出主题出现,包括暴力类型 (性,身体,情感,亲密伴侣),女性生殖器切割,性生殖健康和心理健康.
- 确定的主要领域是寻求帮助的行为,所需的聊天机器人功能,获取和有关虐待,艾滋病毒,家庭冲突和自我照顾的信息.
- 用户的见解直接影响了AGILE聊天机器人原型的设计.
结论:
- 以人为中心的设计方法对于开发有效的聊天机器人至关重要,这些聊天机器人可以增加边缘化群体的利用率.
- AGILE聊天机器人旨在通过将支持更接近需要的人来解决GBV预防和响应服务的差距.
- 设计具有人类特征的聊天机器人可以提高用户参与度,并有助于减少GBV流行病.
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