患者选择的提供者与患者报告的体验之间的关联
Do Hee Kim1, Bomgyeol Kim1, Suk-Yong Jang2
1Department of Public Health, Graduate School, Yonsei University, Seoul 03722, Korea.
概括
为了提高患者满意度,医疗保健提供者应该专注于提高他们的专业知识和公众形象. 有效的沟通和优质的护理是积极的患者体验和更好的健康结果的关键.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 医疗保健服务研究 医疗服务研究
背景情况:
- 以患者为中心的护理是医疗保健系统的一个关键目标.
- 对影响患者选择和报告经验的因素的现有研究是有限的.
- 了解这些决定因素对于改善医疗保健质量至关重要.
研究的目的:
- 调查患者选择医疗服务提供者的决定因素与患者报告的经验之间的关联.
- 确定影响总体满意度的关键因素,以及与医生,护士和卫生服务提供者的经验.
- 为加强以患者为中心提供基于证据的建议.
主要方法:
- 分析了2020年医疗保健体验调查数据 (n=6809位门诊患者).
- 使用多变量逻辑回归来分析提供者选择决定因素和患者报告的体验之间的关系.
- 包括共变量来控制混因素.
主要成果:
- 提供者专业知识和公众形象显著积极影响了整体患者满意度.
- 提供者的专业知识与与医生和护士的更好的经验密切相关.
- 公共形象也对与卫生服务提供者和护士的体验产生了积极的影响.
结论:
- 医疗保健提供者必须优先管理提供者的专业知识和公共形象,以提高患者满意度.
- 提高沟通技巧和提供清晰的信息对于积极的患者体验至关重要.
- 通过优质护理和品牌,持续管理公共形象对于医疗机构至关重要.
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