通过平衡得分卡框架评估伊朗的助产服务
GholamReza Rezaei1, Mohammad SadeghzadehMaharluie2, Maedeh Ebrahimi3
1Department of Accounting, Faculty of Management and Economics, University of Sistan and Baluchestan, Zahedan, Sistan and Baluchestan Province 98167-45845, Iran.
Health policy and planning
|November 12, 2023
概括
改进绩效评估系统可以提高助产士的服务质量. 助产士的工作满意度和组织内部信息也直接或间接地通过绩效评估提高服务质量.
科学领域:
- 医疗保健管理的管理
- 组织行为 组织行为
- 医疗保健服务研究 医疗服务研究
背景情况:
- 助产士服务质量对于母亲和婴儿健康结果至关重要.
- 有效的绩效评估系统对于改善医疗保健质量至关重要.
- 了解影响助产士表现的因素对于医疗保健组织至关重要.
研究的目的:
- 调查组织内部信息,助产士工作满意度和绩效评估对助产士服务质量的影响.
- 检查绩效评估系统在工作满意度,信息和服务质量之间的关系中的调解作用.
主要方法:
- 经验分析使用伊朗公共卫生机构276名参与者 (助产士,医生,护士,母亲) 的调查数据.
- 使用结构方程建模来测试假设关系.
主要成果:
- 改进的绩效评估系统显著提高了助产士服务的质量.
- 助产士的工作满意度和组织内部信息对服务质量有积极的影响.
- 绩效评估系统调解了工作满意度和服务质量信息的积极影响.
结论:
- 实施强大的绩效评估系统,如平衡得分卡,是改善助产士服务的关键.
- 提高助产士的工作满意度和组织内部信息流是提高质量的重要策略.
- 该研究强调了组织因素和助产医疗保健服务质量的相互联系.
相关概念视频
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