概括
机构往往优先考虑公众的看法,而不是解决失去信任的根本原因. 这篇文章介绍了"伦理性败血症",这是一种严重的完整性损失,威胁到一个机构.
科学领域:
- 组织行为组织行为.
- 管理中的道德.
- 危机沟通的危机沟通方式
背景情况:
- 面临危机的机构往往优先考虑公众信任和法律隔离.
- 当前的危机管理经常侧重于表面的"光学",而不是潜在的问题.
- 这种方法忽视了机构完整性和可信度的侵蚀.
研究的目的:
- 强调解决公众信任丧失的根本原因至关重要.
- 引入"剧情"的概念,将其视为源于失去公众信任的危机.
- 定义和强调"伦理性败血症"作为一个未被认可的,存在的制度威胁.
主要方法:
- 机构危机管理的概念分析.
- 在表面的危机应对 ("opsis") 和基本的完整性损失 ("道德性败血症") 之间的区别.
- 类似于医学性败血症来说明道德侵蚀的严重性.
主要成果:
- 机构经常通过关注"光学"而不是诚信来错误诊断危机.
- 诚信和可信度的丧失构成了严重的,往往未被认可的机构危机.
- "伦理性败血症"是一个存在的威胁,类似于医疗败血症,如果不解决的话.
结论:
- 解决诚信的侵蚀对于机构的生存至关重要.
- 识别和治疗"伦理性败血症"对于长期机构健康至关重要.
- 从管理"光学"转向恢复核心可信度至关重要.
相关概念视频
Obedience
32.9K
According to obedience research, we may harm others under the forceful pressures of an authority figure (Milgram, 1974). How about if the inappropriate orders were delivered with less force? The increasing interdependence between nurses and physicians compelled Hofling and his colleagues to explore nurses’ reactions to a potentially harmful medical request made by the perceived authority figure, the doctor (Hofling, Brotzman, Dalrymple, Graves, & Pierce, 1966). In this situation,...
32.9K
Lazarus's Cognitive Appraisal Theory
253
Cognitive psychologist Richard Lazarus proposed the cognitive-mediational theory of emotions, which emphasizes how individuals' assessments of stressors significantly affect their experience of stress. According to Lazarus, the stress response is determined by a two-step appraisal process: primary appraisal and secondary appraisal. These cognitive appraisals help individuals evaluate the potential impact of a stressor and determine the adequacy of their coping resources.
Primary Appraisal:...
Primary Appraisal:...
253
Erikson's Theory on Socioemotional Development during Childhood
84
Erik Erikson, a stage theorist, adapted Freud's theory to emphasize social factors in personality development throughout life, a concept known as psychosocial development. Unlike Freud, who focused on early childhood, Erikson believed that personality evolves across eight life stages, each marked by a specific challenge or "crisis." Successful resolution of each stage fosters competence, while failure may lead to feelings of inadequacy.
The first four of Erikson's eight...
The first four of Erikson's eight...
84
Psychological and Sociocultural Causes of Schizophrenia
92
Schizophrenia, a complex psychiatric disorder, has been historically misunderstood. Early psychological theories attributed its origins to childhood trauma and unresponsive parenting. However, contemporary research largely rejects these notions, favoring the vulnerability-stress hypothesis. This model proposes that individuals with a genetic predisposition to schizophrenia may develop the disorder following exposure to significant environmental stressors. Notably, studies on high-risk...
92
Erikson's Theory on Socioemotional Development during Adolescence
123
Erik Erikson's fifth stage of psychosocial development, "identity versus role confusion," is crucial during adolescence (ages 12 to 18). In this stage, adolescents face the developmental task of forging a distinct personal identity, a process influenced by social, psychological, and biological changes typical of this period. Adolescents naturally explore different roles, behaviors, and ideologies as they navigate complex questions of self-concept, asking, "Who am I?" and...
123
Social Traps
22.3K
Social traps are negative situations where people get caught in a direction or relationship that later proves to be unpleasant, with no easy way to back out of or avoid. The concept was orignally introduced by John Platt who applied psychology to Garrett Hardin's "Tragedy of the Commons", where in New England herd owners could let their cattle graze in the common ground. This situation seems like a good idea, but an individual could have an advantage. If they owned...
22.3K


