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Elena Savoia1,2, Rachael Piltch-Loeb3,4, Eva H Stanton4
1Department of Biostatistics, Harvard T.H. Chan School of Public Health, 677 Huntington Avenue, Boston, MA, 02115, USA. esavoia@hsph.harvard.edu.
Globalization and health
|November 16, 2023
概括
有效的紧急风险沟通 (ERC) 要求政府优先考虑及时性,透明度和信任. 实施9个关键原则和36个可行的建议可以改善危机期间的公共卫生信息.
科学领域:
- 公共卫生 公共卫生
- 风险沟通 风险沟通
- 政府研究 政府研究
背景情况:
- 随着COVID-19大流行,紧急风险沟通 (ERC) 面临重大挑战.
- 不准确的信息迅速传播,阻碍了公共卫生工作.
- 有效的ERC战略对于应对大规模紧急情况至关重要.
研究的目的:
- 了解ERC在重大紧急情况下所面临的挑战.
- 确定政府沟通的潜在解决方案和最佳实践.
- 收集来自世界各地经验丰富的政府发言人和顾问的见解.
主要方法:
- 采访了来自19个国家的27位政府发言人和顾问.
- 利用主题分析与演和归纳方法.
- 确定了采访数据中的关键主题和模式.
主要成果:
- 确定了有效沟通的9个核心原则:及时性,透明性,协调性,准确性和一致性,问责性和诚信性,独立于政治,响应性,公平性以及信任和同情心.
- 为政府机构制定了36条可行的建议,以加强ERC.
- 强调需要积极主动的战略,专门的沟通工作组和机构间协调.
结论:
- 政府机构必须将ERC纳入危机前的规划.
- 在危机期间,协调,公平,透明和建立信任是至关重要的.
- 危机后,持续的社会倾听和公民参与对于未来的准备至关重要.
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