在实时对话中传递和检测倾听
Hanne K Collins1, Julia A Minson2, Ariella Kristal3
1Organizational Behavior Unit, Harvard Business School.
Journal of experimental psychology. General
|November 16, 2023
概括
人们经常误判对话式倾听. 即使在思想漂泊时,个人也可以假装注意力,导致其他人高估了他们被听到的程度.
科学领域:
- 社会心理学 社会心理学
- 沟通研究 沟通研究
- 认知科学 认知科学
背景情况:
- 对对话倾听的积极看法与幸福和成功有关.
- 之前的研究还没有经验性地评估感知到的倾听注意力的准确性.
研究的目的:
- 为了调查个人是否可以在现场对话中准确地检测认知参与 (注意力).
- 为了确定人们是否能区分注意力和不注意力倾听行为.
主要方法:
- 五项研究采用了相关性和实验设计,共有1,225名参与者.
- 分析参与者调整听力 (注意力,不注意力,注意力分裂) 的能力以及合作伙伴对这些状态的检测.
主要成果:
- 感知者很难区分专注和不专注的倾听.
- 演讲者总是高估了他们的伴侣的注意力,经常认为他们听到了,当他们不是.
- 不注意和注意的倾听行为在很大程度上是无法区分的,允许个人假装注意力.
结论:
- 感知倾听的准确性值得怀疑,因为个人往往高估了伴侣的注意力.
- 人们可以有效地分散他们的注意力,并在对话中假装注意力.
- 在现场社交互动中,感觉被听到和实际被听到之间存在区别.
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