检查信息呈现方法和聊天机器人如何影响电子健康记录患者门户的使用和有效性:一项探索性研究
1Department of Industrial Engineering, Pittsburg Institute, Sichuan University, Chengdu, Sichuan, China.
Patient education and counseling
|November 17, 2023
概括
门户网站上的视频患者教育效率较低,但对于信息搜索更有效. 用户界面设计和聊天机器人显著影响健康信息传递和患者参与.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 患者教育 患者教育
背景情况:
- 有效的患者教育对于健康管理至关重要.
- 患者门户网站越来越多地用于提供健康信息.
- 在门户网站中优化信息呈现是必不可少的.
研究的目的:
- 评估信息呈现策略 (文本与视频) 和在患者门户网站中使用聊天机器人.
- 检查这些策略对信息搜索效率和有效性的影响.
- 评估用户体验和决策结果.
主要方法:
- 一项随机探索性研究与92名参与者进行.
- 信息通过文本或视频呈现,有或没有聊天机器人.
- 测量了性能 (搜索持续时间,眼睛追踪) 和结果 (决策冲突量表) 变量.
主要成果:
- 基于文本的信息和聊天机器人的使用与更有效的信息搜索相关.
- 使用视频的参与者花费了更长的时间搜索,但报告说他们感觉更加知情.
- 眼睛跟踪数据显示,对视频内容的参与度更高.
结论:
- 在门户网站上以视频为基础的患者教育提高了有效性,但降低了效率.
- 用户界面设计和聊天机器人集成显著影响健康信息的可访问性.
- 平衡效率和有效性是最佳患者门户网站设计的关键.
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