药房用户对英格兰社区药房的看法,意识和未来期望:焦点小组研究
Evgenia Paloumpi1, Piotr Ozieranski2, Margaret C Watson3
1Department of Life Sciences, University of Bath, Bath, United Kingdom.
The International journal of pharmacy practice
|November 18, 2023
概括
英格兰的社区药房用户重视服务,但缺乏对当前角色的认识. 他们支持在紧急护理和慢性疾病管理中发挥更广泛的作用,前提是应对工作人员的担忧和患者对个人接触的需求.
科学领域:
- 药品服务研究 药品服务研究
- 医疗服务研究 医疗服务研究
- 定性研究方法 定性研究方法
背景情况:
- 英国的社区药房提供基本服务,但面临着挑战.
- 公众对社区药房角色的看法尚未完全理解.
- 了解用户观点对于服务开发至关重要.
研究的目的:
- 探索社区药房用户对当前服务的看法.
- 调查英格兰未来社区药房服务的用户期望.
主要方法:
- 使用重新召集的焦点小组与社区药房用户进行定性研究.
- 聚焦小组成绩单的诱导性主题分析.
- 参与者收到了有关社区药房服务的简要证据.
主要成果:
- 用户重视社区药房和工作人员,但往往不知道服务的全部范围.
- 潜在的未来服务发展包括紧急护理和长期条件管理.
- 服务扩张的促进因素包括培训,专业间合作和改善的基础设施.
结论:
- 社区药房用户对药房在英国卫生服务中发挥更大的作用持开放态度.
- 解决有关工作条件,服务可访问性和保持个人联系的担忧至关重要.
- 未来的服务开发应该平衡技术融合与面对面的互动.
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