将质量改进纳入医疗保健业务:一个系统的方法
Amanda Pellerito1, Susan Berman2, Angela Ortiz2
1Quality and Safety Department, Children's Hospital of The King's Daughters, Norfolk, VA; Neuroscience Department, Children's Hospital of The King's Daughters, Norfolk, VA.
Current problems in pediatric and adolescent health care
|November 18, 2023
概括
改进安全事件报告系统增强了组织决策. 这一举措使数据增加了十倍,加速了解决方案,并推动了成为高可靠性组织的旅程.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 患者安全科学 患者安全科学
- 组织行为 组织行为
背景情况:
- 评估组织文化对于质量和安全战略目标至关重要.
- 安全事件的有限数据阻碍了朝着高可靠性的进展.
- 决策过程中未发现的差距影响了组织的发展轨迹.
研究的目的:
- 通过安全事件分析,增强对组织文化的理解.
- 弥合当前状态和战略质量和安全目标之间的差距.
- 改善决策过程,成为一个高度可靠的组织.
主要方法:
- 为事件报告系统实施一个用户友好的界面.
- 为所有员工层面制定标准化的工作协议,包括前线,医生,经理和高级领导人.
- 进行因果分析和编码安全事件.
主要成果:
- 报告事件和记录解决方案之间的时间缩短了15.28%.
- 将编码和分类的安全事件数量增加了十倍.
- 为战略性质量和安全倡议提供了更明智的决策.
结论:
- 增强的安全事件报告系统对于高可靠性的组织至关重要.
- 标准化流程和改进的数据分析显著影响质量和安全结果.
- 来自安全事件的数据驱动洞察力为实现组织目标提供了更清晰的道路.
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