在复杂的工作环境中人类和机器引起的社会压力:对绩效和主观状态的影响
S Thuillard1, L Audergon1, T Kotalova1
1Université de Fribourg, Rue P.- A. de Faucigny, 1700, Fribourg, Switzerland.
Applied ergonomics
|November 20, 2023
概括
机器在工作中的社会压力与人类引起的压力对表现和情绪产生类似的影响. 然而,人类的压力独特地减少了对正义的感知,突出了自动化.
科学领域:
- 人与计算机的交互
- 职业心理学 职业心理学
- 工作场所自动化 工作场所自动化
背景情况:
- 技术进步正在增加工作场所机器引起的社会压力.
- 了解这种压力对操作人员的影响对于未来的自动化至关重要.
- 以前的研究并没有广泛地比较人类与机器引起的社会压力.
研究的目的:
- 为了比较人类引起的社会压力与机器引起的社会压力的影响.
- 调查对操作员任务执行 (主要和次要) 的影响.
- 评估对主观状态的影响,包括自尊,情绪和正义.
主要方法:
- 使用了复杂的工作环境的高保真模拟.
- 在研究之前,90名参与者接受了广泛的培训.
- 社会压力是通过负面反和排斥引起的,由人或机器提供.
主要成果:
- 无论是人类还是机器引起的社会压力,都没有显著地影响任务执行,影响或影响国家自尊.
- 机器引起的社会压力和人类引起的社会压力在很大程度上表现出类似的效应.
- 人类引起的社会压力独特地削弱了参与者对感知正义的感觉.
结论:
- 引入机器引起的社会压力的自动化可能不会对操作员的表现或情绪产生负面影响.
- 人类互动对感知正义的损害在自动化设计中需要考虑.
- 需要进一步的研究来探索自动化工作场所机器诱导的社会压力的细微差别.
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