探索患者顾问对加拿大各地虚拟护理的看法:定性现象学研究
Heather Braund1, Nancy Dalgarno1, Sophy Chan-Nguyen2
1Office of Professional Development and Educational Scholarship, Health Sciences, Queen's University, Kingston, ON, Canada.
Journal of medical Internet research
|November 23, 2023
概括
患者顾问报告了虚拟护理的积极经验,强调了其效率和可访问性. 建议包括培训和主动策略,以支持虚拟医疗保健环境中的弱势群体.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 患者体验 患者体验
背景情况:
- COVID-19大流行加速了加拿大各地的虚拟护理的采用.
- 虚拟护理包括通过视频,电话或消息传递提供同步或异步的医疗服务.
- 患者顾问为改善医疗保健系统提供了实践经验.
研究的目的:
- 探索患者顾问对虚拟护理的看法.
- 评估虚拟护理对医疗质量的潜在影响.
主要方法:
- 采用现象学方法,对加拿大各地的20名患者顾问进行半结构面试.
- 采访被录音,文字转录,并根据主题进行分析,直到和.
- 从加拿大5个省份招募了参与者.
主要成果:
- 六个主题出现了:有效护理的特点,虚拟护理体验,模式偏好,其他人的参与,风险和弱势群体.
- 参与者通常有积极的虚拟护理体验,引用效率,可访问性和以患者为中心.
- 潜在的风险包括错误沟通和隐私问题,在支持弱势患者方面达成共识.
结论:
- 与虚拟护理接触的参与者体验在很大程度上是积极的.
- 未来的努力应侧重于为提供者和患者提供培训,以加强虚拟护理的提供.
- 持续的利益相关者参与和评估对于改善虚拟护理体验至关重要.
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