[咨询时间与患者对初级保健的满意度之间的相关性]
Erik David Torres-Reyes1, Francisco Javier Carranza-Guzmán1, Abraham Rubén Tamez-Rodríguez1
1Instituto Mexicano del Seguro Social, Unidad de Medicina Familiar Plus/UMAA No. 7, Departamento de Enseñanza. San Pedro Garza García, Nuevo León, México.
Revista medica del Instituto Mexicano del Seguro Social
|November 23, 2023
概括
较长的医疗咨询时间与患者满意度的增加有关. 这项研究发现,即使稍微增加咨询时间,也会对患者在初级保健机构的体验产生积极影响.
科学领域:
- 初级医疗保健医学 一级医疗保健医学
- 医疗保健服务研究 医疗服务研究
- 患者体验 患者体验
背景情况:
- 了解咨询时间和患者满意度之间的关系至关重要.
- 之前的研究并没有广泛地探讨这两个变量在一起.
研究的目的:
- 确定咨询时间和患者满意度之间的相关性.
- 专注于墨西哥的初级保健机构.
主要方法:
- 横截面,观察和分析研究设计.
- 包括成年患者 (18岁以上).
- 用计时表测量时间,使用患者医生关系问卷 (PDRQ-9) 测量时间和满意度,用斯皮尔曼测试和多重线性回归分析.
主要成果:
- 包括115名参与者,平均咨询时间为12.1分钟.
- 74%的患者认为咨询时间充足.
- 在咨询时间和满意度之间观察到微弱的正相关性 (r = 0.38,p < 0.001);每增加一分钟,满意度增加0.04个单位 (p = 0.001).
结论:
- 大多数患者对他们的医疗咨询持续时间表示满意.
- 增加咨询时间与更高水平的患者满意度有关.
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