形式效应的形式效应
Elizabeth Linos1, Jessica Lasky-Fink2, Chris Larkin3
1Harvard Kennedy School, Harvard University, Cambridge, MA, USA. elizabeth_linos@hks.harvard.edu.
Nature human behaviour
|November 23, 2023
概括
正式的政府通信比非正式的更有效地影响居民的行为. 这种形式效应源于感知到的可信度和重要性,而不是理解.
科学领域:
- 行为科学 行为科学
- 公共政策 公共政策
- 沟通研究 沟通研究
背景情况:
- 政府的沟通往往旨在影响公众的行为.
- 以前的假设表明,非正式的沟通可能更有效.
- 沟通形式对行为的影响在很大程度上是未被探索的.
研究的目的:
- 调查政府通信中的"形式效应".
- 为了确定正式或非正式的沟通是否更有效地影响居民的行为.
- 探索驱动这种效应的潜在心理机制.
主要方法:
- 进行了三项在线研究和三项实地实验.
- 在不同的政策环境中利用了大量的样本 (N=67,632).
- 分析了基于居民行为变化的沟通有效性.
主要成果:
- 正式的政府通信在影响居民行为方面显著超过非正式通信.
- 正式性作为一种可信度和重要性的启发式方法,增强了对来源的可信度.
- 没有观察到信息理解或感知到行动的轻松度的显著变化.
结论:
- 形式效应是政府沟通中记录下来的现象.
- 正式的沟通增强了人们感知的信誉和重要性,推动了行为影响.
- 这些发现需要重新考虑公共政策中的沟通设计策略.
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