在中国的社区集团购买平台中持续使用意向的决定因素:基于信息系统成功模型和扩展技术接受模型
Yingjie Song1, Lin Gui1, Hong Wang1
1School of Economics and Management, Beijing University of Agriculture, Beijing 102206, China.
Behavioral sciences (Basel, Switzerland)
|November 24, 2023
概括
社区集团购买平台可以通过专注于感知到的有用性,易用性,服务质量,信任和预期确认来提高用户保留率. 这些因素,以及主观规范,驱动持续使用意图和用户满意度,以实现可持续增长.
科学领域:
- 电子商务和零售技术
- 消费者行为研究 消费者行为研究
- 信息系统研究 信息系统研究
背景情况:
- 社区集团购买带来了显著的社会和经济效益,但面临着低用户保留率的挑战.
- 消费者的持续参与对于社区团体购买平台的长期可行性至关重要.
- 现有的研究需要解决影响这种不断变化的零售模式中持续使用的因素.
研究的目的:
- 调查影响消费者在社区团队购买平台上的持续使用意向的关键因素.
- 将德隆和麦克莱恩 (D&M) 信息系统成功模型与扩展的技术接受模型 (TAM) 集成.
- 从平台和消费者的角度提供洞察力,以提高用户保留率.
主要方法:
- 一项量化研究利用了来自418个社区团体购买平台用户的调查数据.
- 使用结构方程建模 (SEM) 来测试拟议的研究模型.
- 整合D&M模型和扩展的TAM来分析影响因素.
主要成果:
- 感知到的有用性,感知到的易用性,服务质量,感知到的信任,预期的确认和主观规范直接影响持续的使用意图.
- 用户满意度调解了感知到的有用性,易用性,服务质量,信任,预期确认和持续使用意图之间的关系.
- 发现主观规范是持续使用意图的重要预测因素.
结论:
- 通过平台属性和感知价值提高用户满意度对于持续的参与至关重要.
- 了解和利用主观规范可以积极影响用户保留策略.
- 该研究提供了一个理论框架和实际建议,以促进社区集团购买平台的可持续发展.
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