呼叫4关注:患者和亲属激活服务的影响
1Senior Critical Care Outreach Practitioner.
概括
呼叫4关注 (C4C) 服务为患者和家人提供直接访问重症监护外联服务,使患者病情恶化的早期检测. 这一举措成功地防止了多个病例的临床衰退,增强了患者和家庭的体验.
科学领域:
- 医疗保健管理的管理
- 患者安全 患者安全
- 关键护理医学 关键护理医学
背景情况:
- 患者和家庭的担忧对于早期识别临床恶化至关重要.
- 现有的系统,如美国的Condition Help和英国的Call 4 Concern,旨在解决可预防的不良事件.
- 关键护理外展服务 (CCOS) 可以通过直接患者和家庭访问来增强.
研究的目的:
- 引入和评估一个地区综合医院的Call 4 Concern (C4C) 服务.
- 评估C4C对患者安全和患者/家庭体验的影响.
- 确定C4C在现有CCOS活动中的整合和利用.
主要方法:
- 为所有成年住院患者实施C4C服务.
- 在服务推出之前,为期两周的宣传活动.
- 追踪CCOS团队在12个月内收到的C4C转介.
主要成果:
- 在2022年2月至2023年2月期间,CCOS团队收到了39个C4C转介.
- 在CCOS总活动中,C4C转介约占2.13%.
- 在至少三例中,预防了临床恶化,用户反非常积极.
结论:
- 呼叫4关注服务为患者和家人提供了一个宝贵的额外道来表达关切.
- 患者病情恶化的早期识别是通过直接患者/家庭获得关键护理外展服务来促进的.
- 该C4C服务显示出改善患者在医院环境中的安全和体验的潜力.
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